SHIPPING POLICY

1. Where do you deliver?

Thank you for your interest in our collection! We offer delivery to all states in Malaysia. Worldwide shipping is available.

2. When can I expect my order to arrive?

All our products are exclusively made-to-order and pre-order basis. Please note that our dress collection and wedding products require 5 - 7 weeks for estimated arrival depending on the shipping location and wedding season (extra 3 weeks lead time during holidays and wedding peak season).  

You are advised to refer the Estimated Delivery Date for your location below before placing orders. Cancellation and refund are strictly not allowed once payment has been made. 

All orders to be produced by our manufacturers in China. Please allow an estimated tailoring/production time is at least 19 business days (4 weeks), then it is shipped Shipping is an additional 1-10 business days depending on location. 

3. Do you have rush option?

Currently, rush option is not available. We are not able to allocate order ahead of others with an extra fee, all orders are to be processed based on your pre-order date. Please make sure you allow time for your dress to be made, shipped, and hemmed.

Note: At this time, we do not practice any ready-to-ship dresses. 

4. Can I get an estimated delivery date for my pre-order? 

Applicable for Custom Sizing, Custom Color, Personalized Bridal Robes, Bridal Veil, Bridal Hanger, Wedding Mask, and Loungewear

*ETD: Estimated delivery date of your pre-order; to arrive at your doorstep. 

*Example: If you pre-order online between Jan 1 - Jan 8, you can expect to receive it by March 1 (West Malaysia), March 7 (East Malaysia), or March 13 (International). 

IMPORTANT: We aim to meet these estimates; but occasionally, unforeseen inventory challenges, shipping delays from manufacturers, or force majeure events, such as extreme weather conditions, deliveries may take a little longer. We strongly suggest allowing yourself plenty of wiggle room, with enough time to ensure fit, and alteration that may be needed upon receiving the dress, etc.

5. Can you explain your pre-order shipping estimates and shipping cost? 

Generally, your order will arrive at your doorstep within an estimated timeframe as follows:

(NOTE: Extra 3 weeks lead time during holidays and wedding peak season, please refer to Estimated Delivery Date for more details)

Local shipping

Local shipping (West Malaysia) is by Poslaju (tracked and signed service) and delivered within 12 - 14 business days (Standard Size), 20 - 22 business days (Custom Sizing/Custom Color/Personalized Item/Bridal Veil/Bridal Hanger) upon verification of payment. FREE shipping for orders above RM110 (only applicable for West Malaysia). 

For Sabah and Sarawak, delivery within 18 - 20 business days (Standard Size), 24 - 26 business days (Custom Sizing/Custom Color/Personalized Item/Bridal Veil/Bridal Hanger) upon verification of payment. Shipping rates apply based on weight. 

International shipping

International shipping is by FedEx International Priority® (tracked and signed service) and delivery is within 20 - 22 business days (Standard Size), 28 - 30 business days (Custom Sizing/Custom Color/Personalized Item/Bridal Veil/Bridal Hanger) upon verification of payment. 

International shipping rates apply based on weight, and vary by destination. International shipping rates calculated at checkout EXCLUDE all import duties and taxes. 

*IMPORTANT: Please note the delivery charges do not include customs tax or import duties (if any) levied on international deliveries - such charges to be borne by the buyer/recipient. Please contact your local customs office for specific details and information in your country.

PRO Tips:

When should I order my dress? 

For peace of mind and plenty of lead time, we strongly recommend ordering 4 months before your event date; to account for any unforeseen inventory challenges post-Covid, unexpected shipping delays, or alterations that may be needed. 

Please note: Eleventh shall not be liable for any delays beyond the event date or possible alterations required shall customers place order within a close date to the event.

Wedding Tips: Stress-Free Bridesmaid Dress Shopping 

Start research about bridesmaid dresses at least 6 to 8 months before your wedding to allow enough time to decide on, order, and fit the dresses.

6. How can I track the shipment of my order?

You’ll get notified of the estimated delivery date in the confirmation email after placing order successfully. 

We can’t wait for you to receive your order! The shipping confirmation email with the tracking number will be updated when your order is ready to be shipped from our Malaysia distribution center, usually 1-2 days (West Malaysia), 3-5 days (East Malaysia) or 5-7 days (International) before the estimated delivery date.  

You can track your parcel on the delivery partner's platform, Poslaju or FedEx International. Please note that it may take up to 12 hours for the tracking number to be activated. 

7. Can you ship to PO Box or parcel locker address?  

FedEx deliveries cannot be delivered to a PO Box or parcel locker. Please provide a full delivery address.

Poslaju (Malaysia) deliveries are possible to deliver to a PO Box address. 

8. Are there additional charges for re-delivery?  

If the parcel is being returned due to any reasons (unclaimed, undeliverable address or no such person, etc), customer is responsible for any costs incurred for re-delivery. Any unclaimed bounced parcel after 10 business days grace period will be forfeited. 

9. For international deliveries, will I be charged for customs and import duty for my parcel?

As your order is processed from our fulfillment center in Malaysia, the international shipping fee paid during checkout is not inclusive of customs and import duties. You’ll be charged if there are any fees involved. 

In most countries, any customs or import duties are only charged once the parcel reaches its destination. We do not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries. In order to avoid unplanned cost, it is important to check with the local customs office, before placing an order.