Acceptance of Terms
Please read the following terms prior to making any purchases. By proceeding with your order, you acknowledge that you have read, understood, and agreed to abide by the following terms and conditions.
Can I Return My Purchase?
You can return or exchange your item in these situations:
a) Wrong Item
b) Defective Item
c) Wrong Size - applicable to standard sizes only (please note that 10% restocking fee will be deducted).
For verified eligible returns, please click here to start the return process.
Returns Not Eligible For:
However, there are some items that are final sale and we can't accept returns for:
a) Custom Dresses: Refer to any custom size, custom color
b) Personalized: Items like bridal robes, wedding hangers
b) Accessories: Items like bridal robes, bridal veils, and invisible bras for hygiene purposes
c) Bow Ties
Made-To-Order Dress Policy (Custom Size & Custom Color)
It is important to understand and acknowledge that custom dresses are non-returnable, non-exchangeable and non-refundable for any reason.
For custom dress, you are making a personalized selection that is tailored specifically to your measurements and preferences. We highly recommend that you carefully review all customization details, including sizing, color, style, and any other specifications, before finalizing your order.
While we do offer custom sizing for our bridesmaid gowns, we want to set realistic expectations. It's important to understand that we may not always be able to guarantee a 100% perfect fit for everyone. Here's why:
1. Individual Measurements: We have no control over how measurements are taken individually. Accurate measurements are crucial for a perfect fit, and any discrepancies in measurements provided can affect the fit of the gown.
2. Non-Stretchable Fabrics: Our formal gowns typically use non-stretchable fabrics, which means they require precise sizing. Unlike everyday clothing that may have more forgiving stretch, formal gowns have structured designs that rely heavily on accurate measurements.
3. Variations Over Time: Keep in mind that measurements can change over time due to various factors, such as weight fluctuations or changes in body shape. It's essential to provide current measurements when ordering.
*Notes: While we strive to provide the best fit possible based on the measurements you provide, variations in fit may occur due to the factors mentioned above. We have upgraded lace-up back closure that can provide some flexibility in sizing. However, we still recommend ordering with considering minor alterations if necessary, to ensure you feel comfortable and confident in your gown.
Crafting and Location:
All orders are to be crafted by independent tailors in China. Please note that we are exclusively online and do not have a physical storefront or tailor team available locally.
We are unable to accommodate any requests for resizing or alterations for custom size (if the dress received is not the perfect fit). They are personally tailored based on the measurements provided during the ordering process and thoroughly checked before delivered. After receiving the dress, you might need to get it altered at your own cost by visiting a local tailor for the ideal fit, if necessary. Alterations require your physical presence. Our dresses are made with additional fabric in the seams. Local tailoring allows for precise adjustments to achieve the ideal fit for your body. Please bring along the invisible bra (bust adjustment) and heels (length adjustment) during the session with your local tailor, if necessary.
Things to Consider Before Ordering:
Before placing an order, we kindly ask you and your bridesmaids to consider carefully the following:
1. If you are not open to the possibility of having alterations made at a local tailor's shop at own cost, or if you do not have access to an alteration specialist in your location.
2. When pre-ordering, it's advisable to plan for extra timeframe in case your bridesmaids need to get alteration at local tailor.
*Notes: By proceeding with your order, you acknowledge that you have considered these factors and are prepared for any necessary adjustments or alterations.
Planning for Extra Time:
When pre-ordering our products, especially apparel such as dresses, we strongly recommend that you plan for extra time in case alterations are needed. While we strive to offer you the best possible fit based on the measurements you provide, variations in fit may occur due to individual differences and factors beyond our control. If the dress you receive is not a perfect fit, alterations may be required to achieve the ideal fit for your body.
Actual colors may vary. This is due to screen settings, pixel definitions and digital photography which display colors differently and each person may see them differently. We try extremely hard to ensure our photos are as true to color as possible, but please understand that we cannot guarantee the color that you see will be exact from the actual color. This does not mean that the item is defective or mis-shipped.
Dye Lot Variations:
While we take pride in crafting made-to-order dresses tailored to your custom color selection from our fabric swatches, it is important to understand that color differences may occur due to the dye lot variations.
When we purchase fabrics from our suppliers, color differences, known as dye lot variations, can arise when the same fabric is manufactured again. This can happen despite using consistent dye formulations. Several factors come into play, including temperature, time, and the water source used in the dyeing process. These variables can lead to subtle differences between dye lots.
Please be aware that even when ordering multiple dresses within the same order, there is a possibility of dye lot variations, resulting in color differences between individual dresses.
While we make every effort to minimize these variations and ensure that your dresses are of the best possible quality, we want to be transparent about the potential for dye lot variations.
All goods sold through our online store are strictly non-refundable. We maintain a strict no-cash refund policy.
All Sales Are Final:
Once an order is placed, all sales are final, and no cancellations or refunds are allowed.
Pre-order Delivery Timeframe:
Important Consideration - Estimated Delivery Date
Before completing your order, we strongly recommend that you carefully review the Estimated Delivery Date provided. Please ensure that the estimated delivery date aligns with your requirements and timeline. Keep in mind that this date is an approximation and may vary due to factors beyond our control.
No Changes After 'Processing' Status:
Once order is in 'Processing' status, it is not possible to make any changes to the design, color, or size of the ordered items. We encourage you to review your order details carefully before completing your purchase.
In the rare event that the style or product you have ordered becomes unavailable or out of stock, we will promptly notify you. In such cases, you will be presented with two options:
a) Full Refund: You may choose to receive a full refund for the amount you have paid for the unavailable item.
b) Store Credit: Alternatively, you can opt to receive store credit for the full amount you have paid. This store credit can be used to select another item from our store.
Confirmation of Return Policy (Terms & Conditions)
Before placing your order, you will be prompted to confirm that you have read, understood, and accepted our Return Policy under the "Terms & Conditions" section. This confirmation serves as an acknowledgment of your agreement with the return policy.
Modification of Terms
We reserve the right to modify this Return Policy and related business practices at any time by posting updated texts on this website. Please check this page periodically for updates.
Thank you for visiting our website, and for taking the time to read this Return Policy. If you have any questions or concerns, please feel free to contact our customer support team for assistance.