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Lunar New Year 2022 Shipment Advice

Posted by Misha on Monday 10 January 2022

Read about the important shipping dates to get your orders on time.

 

Dear Valued Customers,

 

We hope you are enjoying this holiday season.

 

Our online store will remain open during Lunar New Year's Holidays and we will be able to accept your orders 24/7. However, orders made between 26 January - 10 February 2022 will be processed on 11 February 2022 (no production and delivery during these 10 business days). Based on processing queue, orders placed from 12 January 2022 will be delivered from March 2022 onwards. 

 

As a handsewn-to-order brand, our tailor team would like to take this opportunity to reunite with families and spend time together. We apologize in advance for any inconvenience and appreciate your understanding.

 

Our Customer Care team will be available throughout the duration should you have any questions about products and delivery timeline, please reach us at admin@eleventh.com.my or wa.me/60166022053.

 

 

IMPORTANT DATES

Cut-Off Time: 11 January 2022, 6PM (orders arrive before Lunar New Year & Valentine's Day - only applicable for West Malaysia)

Lunar New Year Holidays: 26 January - 10 February 2022 (no production and orders will not be shipped out)

Resume Production: 11 February 2022

 

SHIPPING GUIDE

Our expected processing and shipping time will be affected due to current high volume of orders and production closure during the Lunar New Year. 

How long will it take to receive my order? 

(click to view)

For example: 

If you're ordering on 12 January, you can expect to receive it around 25 February (West Malaysia), 3 March (East Malaysia) or 9 March (international shipping) - applicable for custom size, personalized robe, bridal veil and bridal hanger

 

 

Take your pick at pretty gowns, robes, bridal veils, hangers and enjoy 5% OFF SITEWIDE (ends anytime) with coupon code: HAPPYSHOPPING during checkout. 

*Redeemable against purchases RM110 & above in a single receipt.

 

 

Happy holidays from all of us. May this New Year be filled with happiness, prosperity, good health and many precious moments with your loved ones. 

 

 

Sincerely,

ELEVENTH Gown Studio