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SHIPPING
How long will it take to receive my order?
All our products are exclusively made-to-order and pre-order basis. Please note that our dress collection requires 5 - 7 weeks for estimated arrival depending on the location and wedding season. You are advised to check on the Shipping Policy before placing any orders with us.
All orders to be produced by our manufactures in China. Please allow an estimated tailoring/production time is at least 19 business days (4 weeks), then it is shipped (extra lead time during wedding peak season). Shipping is an additional 1-10 business days depending on location.
Generally, your order will arrive at your doorstep within estimated timeframe as follows:
Custom Made (Custom Size / Custom Color / Personalized Item / Bridal Veil /Bridal Hanger)
20 - 22 business days (West Malaysia)
24 - 26 business days (Sabah & Sarawak)
28 - 30 business days (International), subject to customs clearance and logistic efficiency at destination countries
Standard Size
12 - 14 business days (West Malaysia)
16 - 18 business days (Sabah & Sarawak)
20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries
* Business days are excluding Saturday, Sunday, and Public Holiday.
* Actual delivery time depends on logistic efficiency and may vary.
Thank you for your interest in our collection! Because of the made-to-order nature, sorry to inform that rush option is not available. We are not able to allocate your order ahead of others with an extra fee, all orders are to be processed based on your pre-order date.
Note: We do not practice any ready stock or dresses at this time.
You’ll get notified of the Estimated Delivery Date in confirmation email on the day you placed an order. For pre-orders, please allow estimated production time to be at least 19 business days (4 weeks), then it is shipped. Shipping is an additional 1-10 business days depending on location.
We can’t wait for you to receive your order! As soon as your order ships, we’ll send you a shipping confirmation with your tracking number. Sometimes, it can take up to 12 hours for your tracking number to update.
Yes! International shipping rates apply to all orders outside of Malaysia. Rates vary by destination and will be calculated at the time of checkout. During COVID-19, we ship via FedEx International Priority to most countries. International shipping rates calculated at checkout exclude all duties & taxes. Please note, ALL INTERNATIONAL ORDERS ARE FINAL SALE, may not be returned or exchanged.
ORDERS
Do you have a physical storefront location?
We are a direct-to-consumer brand, so our collection is available exclusively online only at www.eleventh.com.my and do not have a physical storefront at this time.
Every piece in our collection is made-to-order and personally tailored (custom size) - so you will feel good in a dress made to fit the body. With the easy-to-follow Measurement Guide, our talented dressmakers carefully hand-sewn each feminine piece exactly to your body measurements, chosen style, length, fabric, and color. By selling our pieces directly to you online, we’re delivering high-quality dresses without the retail mark-up. You can shop virtually with your bridesmaids from everywhere (without leaving home).
Do you offer gown rental service?
We do not offer rental service at this time. All dresses are brand new pieces and made just for you after order is received. We can cater to your unique selections on size, color, and length.
When should I order by?
For peace of mind and plenty of lead time for alterations, we strongly recommend ordering 4 months before your event date; to account for any unforeseen inventory challenges post-Covid, unexpected shipping delays, or alterations that may be needed.
Wedding Tips: Start research about bridesmaid dresses at least 6 - 8 months before your wedding to allow enough time to decide on, order, and fit the dresses.
Can I change the size or color after purchasing?
Unfortunately, no. As soon as you place your order, your items begin the production process. Please double check your order before checking out and again when you receive your e-mailed invoice.
PRODUCTS
What does made-to-order mean?
Our dresses are made to order. As soon as you make your purchase, we begin the process of making your dress in the style, color and size you ordered. Because each dress is made especially for you, it will take between 5 - 7 weeks to receive it.
Do you have any petite or plus-size dresses?
Petite and plus sizing are all welcome! Pick this best-selling Made-To-Order Collection which is available for personally tailored to individual body measurements and any color you love from our swatches (280+ colors).
Do you offer custom design or fabric?
Currently, we are unable to offer custom design -- only the styles, colors and fabrics shown on our website are available at this time. We hope you found something you love from our in-house collection made from luxe chiffon, soft tulle and crepe.
How do I ensure that all of my dresses are the same color?
To ensure your gowns are from the same dye lot, please have your bridesmaids order at the same time. There can be some slight color variance between fabrics regardless of order time-frame, as each takes dye differently. If an identical dye color is important to you, please be sure to order gowns made in the same fabric and silhouette, to ensure consistency between gowns.
How do you recommend ordering for pregnant bridesmaids?
First of all, congrats! While none of our dresses are officially maternity dresses, we do have a baby bump-friendly option to offer. Our Mireio and Misha have an empire waist allowing for free-flowing flexibility below the bust.
What fabrics are available?
Our dresses are made from wedding-grade quality fabrics mainly luxe chiffon, soft tulle and crepe.
Where can I find men's accessories that match my dress?
Good news! We carry men’s accessories to keep your party coordinated with our bow ties.
SIZING
How do I measure myself?
There are 4 key measurements to consider: Bust, Waist, Hips, and Length. Grab some measuring tape, and check out our How to Measure for a Bridesmaid Dress for a quick tutorial.
Do I need a bra with my dress?
The bodices of our dresses are fully lined with built-in bra padded. Our strapless gowns are constructed with extra support for your comfort. It's recommeded to also wear a invisible push-up bra to shape the breasts and provide adequate all day support.
LAUNDRY CARE
How should I wash my dress?
We recommend having your dress professionally dry-cleaned.
NOT FINDING WHAT YOU'RE LOOKING FOR?
Reach out to our Bridal Stylists on Contact Us, email at admin@eleventh.com.my. We're available Monday - Friday, 10 AM to 7PM (GMT+8). We are happy to assist you further!
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